Front Desk Associate

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The front desk is the front line of communication between guests and the hotel.
Employees working at the front desk of a hotel are required to be professional, hands-on and very pleasant, even in the event of adversity.
Anyone who walks into a hotel will be greeted by a front desk clerk.
Hotel front desk clerks need to have an outgoing personality and a smile on their faces at all times.
They greet guests and provide registration information; events in the area and directions to different places in and surrounding the hotel.
Front Desk agents verify guests' registration information and take any further information required, such as identification and period of stay and take cash or process credit cards.
Once they have gone through all these procedures, they hand the room key to the guests and guide them to their rooms.
When a guest is about to check out, a front desk clerk will ensure that all dues are clear and the key is handed over.
Working at the front desk of a hotel can be quite rewarding.
You get to meet people from different walks of life and stay busy at all times.
Job Description:
o Always be on time for shift o Be in uniform o Have a smile on their face at all times o Willingness to learn o Ability to overcome any objections o Greet guests and patrons as they arrive o Manage the registration process o Ask for identification and ensure that the provided credentials are accurate o Handle guest check-ins and check-outs appropriately o Operate hotel switchboard, take calls and provide information and transfer calls o Manage accurate accounting of all rooms o Provide guests with room keys.
o Take reservations over the telephone, through emails and in person o Answer queries regarding the hotel's services, charges and travel directions o Refer guests to appropriate departments to resolve complaints or provide suggestions o Compute bills and take payments o Provide guests with directions around the hotel o Contact housekeeping and maintenance departments when a problem is reported o Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them o Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
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